Terms and conditions

Last Updated: 01/06/2026

Welcome to Mosaic Watches (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, and services available through https://mosaicwatches.com.

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy, Return & Exchange Policy, and any other policies published on our website.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • You are legally capable of entering into binding agreements.
  • You will use this website only for lawful purposes.

2. Products & Services

Mosaic Watches offers premium wristwatches and related accessories through our online store.

We strive to display product descriptions, specifications, colors, and images as accurately as possible. However, actual colors may vary depending on your device’s display settings.

We reserve the right to:

  • Modify product specifications.
  • Discontinue products without prior notice.
  • Limit product quantities.
  • Refuse service or orders at our discretion.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without prior notice.

Although we make every effort to ensure pricing accuracy, errors may occasionally occur. In such cases, we reserve the right to cancel or refuse any order placed at an incorrect price.

4. Orders

Once an order is placed, you will receive an order confirmation via email or SMS.

Receiving an order confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Reject or cancel any order.
  • Limit purchase quantities.
  • Verify customer information before processing.

If payment has already been made for a cancelled order, a full refund will be initiated.

5. Payments

We accept payments through secure third-party payment gateways.

By placing an order, you confirm that:

  • The payment information provided is accurate.
  • You are authorized to use the selected payment method.

Mosaic Watches does not store your complete debit or credit card details.

6. Shipping & Delivery

Shipping timelines are estimates only.

Delivery may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Unforeseen logistical issues

Once your order has been handed over to the courier partner, delivery timelines are beyond our direct control.

Please refer to our Shipping Policy for complete details.

7. Returns & Exchanges

Returns and exchanges are governed by our Return & Exchange Policy.

Products must be:

  • Unused
  • In original condition
  • Returned with original packaging, tags, warranty card, and accessories

Customized, engraved, or limited-edition products may not be eligible for return unless received damaged or defective.

8. Limited Edition Products

Some Mosaic Watches collections are produced in limited quantities.

Once sold out, these products may not be restocked.

Availability is strictly subject to inventory.

9. Warranty

Eligible watches are covered under the warranty specified with the product.

The warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Water damage caused by misuse
  • Improper handling
  • Unauthorized repairs
  • Battery replacement (unless specifically mentioned)

Proof of purchase is required for warranty claims.

10. User Accounts

If you create an account with us, you are responsible for:

  • Maintaining confidentiality of your login credentials.
  • Restricting access to your account.
  • All activities conducted under your account.

Please notify us immediately if you suspect unauthorized access.

11. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product photographs
  • Product names
  • Watch designs
  • Graphics
  • Videos
  • Website content
  • Trademarks

is the exclusive property of Mosaic Watches unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Upload malicious software or viruses.
  • Attempt unauthorized access to our systems.
  • Copy or scrape website content.
  • Interfere with website functionality.
  • Use the website in a manner that harms Mosaic Watches or other users.

Violation of these Terms may result in termination of access.

13. Third-Party Services

Our website may contain links to third-party websites or services.

Mosaic Watches is not responsible for:

  • Third-party content
  • Privacy practices
  • Products or services offered by external websites

Accessing third-party websites is at your own risk.

14. Limitation of Liability

To the maximum extent permitted by law, Mosaic Watches shall not be liable for any:

  • Indirect damages
  • Incidental damages
  • Special damages
  • Consequential damages
  • Loss of profits
  • Loss of data

arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the relevant order.

15. Disclaimer

All products and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted.
  • The website will always be error-free.
  • Product availability will remain unchanged.

16. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of your information in accordance with that policy.

17. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.

Updated versions become effective immediately upon publication on this website.

Continued use of our website constitutes acceptance of the revised Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in [Your City, India].

19. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

GST Registration: Roshan Time Traders

Mosaic Watches

Website: https://mosaicwatches.com

Email: info@mosaicwatches.com

Phone: +91 86798 88049

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM

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