At Mosaic Watches (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://slategrey-porcupine-988943.hostingersite.com (“Website”), purchase our products, or interact with our services.
By accessing or using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please discontinue using our Website and services.
1. Information We Collect
We may collect the following categories of personal information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Company Name (if applicable)
Order Information
- Products purchased
- Order history
- Payment status
- Delivery information
- Exchange or warranty requests
Technical Information
- IP Address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and similar technologies
Customer Support Information
Information you voluntarily provide while contacting us via email, phone, WhatsApp, or contact forms.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products
- Verify warranty and exchange requests
- Process payments securely
- Respond to customer support requests
- Improve our products and services
- Personalize your shopping experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send order confirmations, shipping updates, and service notifications
- Send promotional emails, offers, and new product launches (with your consent where required)
3. Marketing Communications
With your permission, Mosaic Watches may send you:
- New product announcements
- Limited edition launch notifications
- Exclusive offers
- Sale updates
- Promotional newsletters
You may opt out at any time by:
- Clicking the “Unsubscribe” link in our emails
- Following the opt-out instructions in SMS messages
- Emailing us at info@mosaicwatches.com
Please allow a reasonable period for your request to be processed.
4. Sharing of Personal Information
We respect your privacy.
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted third parties necessary to operate our business, including:
- Payment gateway providers
- Courier and logistics partners
- Technology and hosting providers
- Customer support providers
- Government or legal authorities when required by applicable law
These partners are required to protect your information and use it only for the services they provide.
5. Cookies & Analytics
Our Website uses cookies and similar technologies to improve your browsing experience.
We may use services such as:
- Google Analytics
- Google Ads
- Meta Pixel
- Other analytics and marketing tools
These services help us understand:
- Website traffic
- Visitor behavior
- Device information
- Geographic location (approximate)
- Shopping preferences
You may disable cookies through your browser settings at any time.
6. Children’s Privacy
Our Website is not intended for children under the age of 13 years.
We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete such information promptly.
7. Data Security
Mosaic Watches implements appropriate technical and organizational security measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
8. Data Storage
Your personal information is stored securely and retained only for as long as necessary to:
- Fulfill your orders
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
9. International Data Transfers
We primarily store and process your information within India.
If your information must be processed outside India for operational purposes, appropriate safeguards will be implemented in accordance with applicable law.
10. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
11. Returns & Exchanges
Sale Items
Products purchased during sale or promotional periods are generally not eligible for returns.
However, exchanges may be available in cases of:
- Manufacturing defects
- Damaged products
- Incorrect size (subject to availability)
EMI Orders
Products purchased through EMI are not eligible for returns.
One exchange per order may be permitted, subject to stock availability.
12. Your Privacy Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Raise concerns regarding your personal data
To exercise these rights, please contact us using the details below.
13. Changes to this Privacy Policy
Mosaic Watches may update this Privacy Policy from time to time.
When material changes are made, we will:
- Update the “Last Updated” date
- Publish the revised Privacy Policy on our Website
- Notify users where required by law
- Obtain consent where legally necessary
Your continued use of the Website after updates constitutes acceptance of the revised Policy.
14. Governing Law
This Privacy Policy shall be governed by the laws of India.
Any disputes arising from this Privacy Policy or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Agra, Uttar Pradesh, India.
15. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Mosaic Watches
Website: https://mosaicwatches.com
Email: info@mosaicwatches.com
Note: This Privacy Policy is designed for the Mosaic Watches website and should be reviewed periodically to ensure compliance with applicable laws, including India’s Digital Personal Data Protection Act, 2023 (DPDP Act).