At Mosaic Watches, we strive to provide high-quality products and excellent customer service. However, if you are not satisfied with your purchase, our refund policy is as follows:
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The item is defective or damaged upon arrival.
- You received the wrong product.
- The product does not match the description on our website.
To be eligible for a refund, the item must be unused, in its original packaging, and returned within 3 days of delivery.
2. Non-Refundable Items
We do not offer refunds for:
- Personalized or customized products.
- Products that have been used or damaged after delivery.
- Sale or discounted items.
3. Refund Process
To request a refund, please follow these steps:
Refund will be credited within 14 days in your original payment method
- Contact our customer support at +91 86798 88049 or
info@mosaicwatches.com within 7 days of receiving your order. - Provide your order number and a clear image of the defective/damaged product.
- Once we review your request, we will notify you about the refund approval.
- If approved, refunds will be processed within 14 days and credited to your original payment method.
4. Late or Missing Refunds
If you haven’t received a refund within the stated time, please check with your bank or payment provider before contacting us.