At Mosaic Watches, we are committed to providing a smooth shopping experience and exceptional customer service. This Cancellation Policy explains when and how you can cancel your order, as well as the process for raising disputes.
Contact Information
For any cancellation requests or assistance, please contact us:
Website: https://mosaicwatches.com
Email: info@mosaicwatches.com
Phone / WhatsApp: +91 86798 88049
Order Confirmation
After you place an order, our customer support team may contact you via email, phone, or WhatsApp to verify your order details.
If we are unable to reach you or do not receive a response within 48 hours of placing the order, we reserve the right to cancel the order automatically.
Order Cancellation
You may request to cancel your order before it has been dispatched from our warehouse.
To cancel an order, please contact us using the details provided above with your:
- Order ID
- Full Name
- Registered Mobile Number
- Reason for cancellation (optional)
Once your order has been shipped, it cannot be cancelled. In such cases, you may refer to our Return & Refund Policy, if applicable.
Order Modification
If you need to make changes to your order (such as updating the shipping address, contact information, or product details), please contact our customer support team as soon as possible.
Order modifications are subject to approval and can only be made before the order is dispatched. Requests received after dispatch cannot be accommodated.
Dispute Resolution
If you experience any issue with your order, you may raise a dispute by contacting our support team within 3 days of receiving the product.
Your email should include:
- Order ID
- Product Name
- Description of the issue
- Photographs or supporting documents (if applicable)
Disputes submitted after 3 days from the date of delivery may be considered solely at the discretion of Mosaic Watches.
Cancellation by Mosaic Watches
We reserve the right to cancel an order under certain circumstances, including but not limited to:
- Product is out of stock or unavailable.
- Pricing or product information errors.
- Payment authorization failure.
- Suspected fraudulent or unauthorized transactions.
- Inability to verify customer information.
- Circumstances beyond our reasonable control, including natural disasters, government restrictions, or logistics disruptions.
If your order is cancelled by us after payment has been received, a full refund will be processed to your original payment method.
Refund for Cancelled Orders
If your cancellation request is approved before dispatch:
- Any prepaid amount will be refunded to the original payment method.
- Refunds are typically processed within 7–14 business days, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, no refund is applicable if payment has not yet been collected.
Policy Updates
Mosaic Watches reserves the right to modify or update this Cancellation Policy at any time without prior notice.
The latest version will always be available on our website.
Contact Us
For any questions regarding cancellations or disputes, please contact:
Mosaic Watches
Website: https://mosaicwatches.com
Email: info@mosaicwatches.com
Phone / WhatsApp: +91 86798 88049